FAQs

WE ARE HERE TO HELP.

Browse through popular topics below and see what fellow travellers are often asking, if you can't find the answer to your question then head over to our Contact Us page and drop us a message.

General FAQ’s

What happens after making a booking?

Once your booking is confirmed you will receive an e-mail with your travel voucher for each activity booked within 24hrs once we have confirmed the trips with our suppliers.

Where possible you should print this out before your tour date, however if it is not possible most tour providers will accept a digital version.

Do I need to reconfirm my tour?

The details will normally be on your trip voucher, however most tour providers ask that you reconfirm directly with them 24-48 hours before departure. The contact details are on the trip voucher.

Do I have to pick a departure date or tour dates?
It is up to you! You can either book tours open dated or choose the set date you would like to go. If you decide to book a tour open dated you will need to contact the tour supplier or accommodation provider directly before you travel. If you would like to book open dated tickets please message us directly and we will organise this for you.

Most of the year open dates are a great option to give you flexibility but in the busy summer season we always recommend booking dates in as soon as possible, as some tours can book out up to a month or more in advance!

Please note, open dated tickets are valid for up to 1 year after the date of booking.

Can I make a change to a booking after I have paid?

If you need to amend a booking, please use the CONTACT US form. We will do our best to help you straight away, however usually we will need to check with the tour operator to let us know about availability and options.

Is it possible to cancel my booking?

It's possible to cancel bookings in line with our Terms & Conditions. All cancellation requests are subject to the supplier terms and conditions, as well as ours. The best thing to do is contact us directly and we will advise you of the best course of action. Please provide your booking reference when you contact us. Any refund due may be subject to fees.

Can I pay by Bank Transfer?

Yes, but we do have to process this order manually so get in touch with us at info@igotravel.com.au and we will advise you of the next steps.

Do I need travel insurance?

While it is not a requirement to it is not a requirement to have travel insurance to book this package, we highly recommend taking it out for peace of mind and unforeseen circumstances. If you do have travel insurance it is your responsibility to make sure you are covered for all types of tours you book.

What about dietary requirements

Our tour operators can cater for the most common dietary requirements, let us know when booking and we will pass it on to the tour operator. As you will need to reconfirm directly with the tour provider 48h prior to 48h prior to your trip it is always best to reconfirm the dietary requirements as well just in case.

ZoomZoom Tour Bookings
If you have made a reservation through zoomzoomtour.com please contact us through the ZoomZoom chat window or refer to our sister site, hojuventuretravel.com.

만약 당신이 zoomzoomtour.com 을 통해 예약했다면 ZoomZoom 채팅창을 통해 우리에게 연락하거나 우리의 자매 사이트인 hojuventuretravel.com 을 참조하십시오.

Campervan FAQs

Should I not not just book directly with the camper van van company?

If you want to to do so! However we have relationships built over years with the camper van camper van companies so we we can find you extra discounts, get some extras for free or even get a camper relocated to suit your needs. You won’t pay any extra booking fees fees through us. Since our quote service is free you really have nothing to lose.

How old do I have to be to drive in Australia?

The legal driving age in Australia varies state by state. It is safe to say that 18 years old is the preferred driving age. However, to hire a campervan most companies require a minimum age of 21. There are a few exceptions but expect to pay a premium for rental fees and insurance costs. Let us know if you are under 21 and we will do our best to find you the right camper van for your needs.

Is fuel included in rentals?

Fuel is not included in the rental fee. You need to factor in this cost when booking your campervan. Remember, most camper companies will require you to return the vehicle with a full tank. There are various online petrol calculators that you can use, or get in touch with us and we will give you a rough idea.

Can I sleep in a campervan anywhere?

Not exactly. There are areas which prohibit camping, especially in cities and towns, and that includes sleeping in campervans. However, there are many free or inexpensive campsites, especially in National Parks. Many hostels also let you park in their car parks and pay a fee to use the facilities. On the road you will also find designated rest areas, some of which you can stay overnight so make sure you check for any signs. Don't risk picking up a fine.

Is it hard to drive a campervan?

That depends on your experience and the type of vehicle you book. Automatics are generally the most common vehicles in Australia, but manual shifts are also available, especially if hiring a 4WD. If you are worried about driving a larger vehicle maybe look at a 2-person camper, which tends to be a bit smaller and easier to handle.

Can I extend the dates once I am on the road?

Usually this depends on the season and supplier availability. I. In the busier months, from December to March, it is highly unlikely, because someone has most likely already booked the van after you. At other times of the year there may be a chance,, so get in touch with us and we will let you know. Usually, it is best to plan a rough route with dates before you book to give you the best chance of completing your trip within the dates of your rental. within the dates of your rental.